Visiting a Resident

Please review our resident visitation during COVID-19 policy.

The below visitation rules are in effect only when there are no KFL&A-Public-Health-declared outbreaks within the home and notwithstanding overriding directives in place in the KFL&A public health area. Additional restrictions may be necessary as advised or directed by officials of KFL&A Public Health or the Province of Ontario. 

Visits to the home may be cancelled for any of the following reasons:

  • Failure of visitors to pass entry screening
  • A positive COVID swab result
  • If resident is unwell or their resident home area is on isolation
  • If there is a COVID-19 outbreak within the facility 

Non-adherence to rules is basis for discontinuation of your visit, and could pose implications for future visits.

There are several ways to communicate with or visit with residents during the pandemic:

Indoor visits: 

Residents are permitted up to four indoor visitors at a time regardless of visitors' vaccination status. It is not necessary to schedule indoor visits for parties of four or fewer visitors. To schedule an indoor visit for more than four visitors at a time, contact Nancy Shillington, RN, ADOC-IPAC, by calling (613) 546-4264 extension 516, Monday to Friday, 8:00am to 4:00pm.

Fully immunized visitors: 

"Fully immunized" means that you have received your second COVID-19 vaccination dose not fewer than 14 days prior to your visit.

Fully immunized visitors must present proof of their vaccination status on arrival for each visit before they enter the home. They are issued a green sticker to wear while inside the home that identifies them to staff as fully immunized.  

Fully immunized visitors are not required to wear eye protection during their visits. They are not required to undergo a COVID-19 swab upon arrival for each visit. They are permitted extended close personal contact with residents and are permitted to eat with residents in residents' rooms. 

Fully vaccinated visitors are still required to sanitize their hands and wear a mask at all times while in the home except while eating or drinking in their residents' rooms. 

Visitors who are not fully immunized: 

Visitors who are not fully immunized or who are not able to present proof of their vaccination status are required to undergo a COVID-19 swab before they enter the home. They must wear eye protection and a mask at all times while inside the home, and must maintain at least six feet physical distance from residents at all times with the exception of a brief hug. 

Upon arrival at the home: 

Visitors arriving at the Home for an indoor visit may enter at the auditorium entrance for the mandatory COVID-19 screening. All visitors are required to sanitize their hands and to wear a medical mask that covers their nose and chin at all times during the visit. Masks are provided. 

Visitors who are not fully immunized or do not provide proof of their vaccination status are asked to arrive at the home 20 minutes prior to their scheduled visit to allow time to complete the required rapid antigen COVID swab tests.  

Outdoor visits:

Outdoor visits are 30 minutes in duration. Up to 10 visitors at a time per resident may attend. Children under the age of two may attend and are not included in the 10-person visitor maximum.

All visitors must maintain physical distancing of at least six feet from the resident at all times during the visit. Brief hugs are allowed.

All visitors are required to wear masks that cover the nose, mouth, and chin for the duration of the outdoor visit. Masks may not be removed for any reason during the visit.  A mask will be provided if you don't have one.

Washroom facilities are not available to visitors during outdoor visits.

Schedule your outdoor visit by clicking HERE.

Video Visits: 

Video visits are limited to 15 minutes in length.

There are a limited number of video visits available and we would like to give all families the opportunity to participate. Please limit your visits to once a week. 

Please ensure that you sign up for a visit designated for the floor on which your loved one resides.

Sign up for a video visit HERE.

Information you’ll need to connect to a scheduled video visit via WebEx: 

  • In order to participate in a video visit, you must have internet access, an email address, and access to a device (computer with web camera, smartphone, or tablet).
  • A link to access the video visit will be emailed to you between 1-14 days prior to your scheduled visit. If using a computer to connect to your visit, follow the link then select “join from your browser” at the prompt. If using a tablet or smartphone you will be prompted to download the WebEx app when you click the link.
  • After connecting to WebEx, you must enter your full name and email address, then select “next”. 
  • Ensure your web camera is on and select “join meeting.” You are now connected and can ignore and close the “Call in” box that may appear in the middle of your screen.
  • Detailed instructions for the use of WebEx can be found by clicking HERE.


As always, residents can be contacted via email using our email-a-resident form HERE.

Delivering items for residents:

Items for residents may be delivered to the front door of Fairmount Home from 9-3pm, Monday-Friday.

You make bring items, including home made goods, for your resident when you visit.

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