Visiting a Resident

Please review our resident visitation during COVID-19 policy. 

There are several ways to communicate with or visit with residents during the pandemic.

Indoor visits: 

The provincial government authorized the resumption of routine indoor visits in long-term care homes beginning February 10, 2021. Theses visits are possible when there is no KFL&A-Public-Health-declared outbreak within the home and when the KFL&A area is at or below the yellow-protect level according to the COVID-19 response framework.

  • 1-2 visits per resident per week (depending on availability).
  • Up to two visitors at a time.
  • Visits will be held in the auditorium. There will be no visitor access to living areas.
  • Visitors must maintain a safe physical distance of six feet from residents.  
  • Visitors are strongly encouraged to self-assess for COVID-19 symptoms and to stay away if they suspect they have symptoms.
  • Visitors must pass an active screening questionnaire administered by home staff before entering the home.
  • Visitors must receive a negative result to a rapid test completed at the home for each visit prior to entering the visiting area. Visitors who test positive for COVID-19 will not be permitted to continue their visit and will be asked to obtain a PCR test at an assessment centre and self-isolate pending results. 
  • Visitors must wear face coverings, and other personal protective equipment prescribed by staff, at all times.
  • Non-adherence to rules will be basis for discontinuation of visits.
  • Learn more about the Ontario Government's instructions on resuming visits in Long-Term Care Homes

Register for an indoor visit HERE.

Window visits:

Fairmount staff facilitate resident window visits. Register for a window visit HERE.

Telephone and videoconference calls: 

Fairmount staff arrange and facilitiate telephone calls and videoconference calls. How to connect to a scheduled video conference via WebEx or telephone call:

Please ensure that you are signing up for a time slot designated for the floor your loved one resides on.

  • In order to participate in a video conference call. You must have an email address, access to a device (computer with web camera, smartphone or tablet) and internet access at the time of the video conference.
  • You must have access to email at the time of the video conference to connect using a link that will be emailed to you no sooner than 24 hours prior to your time slot.  This link will be used to connect the call.  If using a computer, select “join from your browser”.  If using a tablet or smartphone you must download the WebEx app to use the link.
  • After connecting to WebEx you must enter your full name and email address, then select “next”. 
  • Ensure your web camera is on and select “join meeting”.  You are now connected and can ignore and close the “Call in” box that may appear in the middle of your screen.
  • In order to participate in a telephone call you must have access to a telephone during your scheduled time slot.
  • All time slots are limited to 15 minutes in length.
  • We ask that you please be mindful and consider that there are limited time slots and we would like to give all families the opportunity to participate.  Please limit the number of your sign up slots to once a week at this time. 

 Register for a telephone or videoconference call HERE. 


As always, residents can be contacted via email using our email a resident form HERE.

Delivering items for residents:

Items for residents may be delivered to the front door of Fairmount Home from 9-3pm, Monday-Friday.

Please do not bring home-baked goods.