Visiting a Resident

There are several ways to communicate with or visit with residents during the pandemic.

In-person visits:

  • Outdoor in-person visits resumed on June 18th.
  • One visitor per resident per week.
  • Visitors must maintain a safe physical distance of six feet from residents.  
  • Visitors must pass active screening questionnaire administered by home staff.
  • Visitors must provide proof of a negative test which can be obtained from the provincial website or attest that they have tested negative for COVID-19 within the previous two weeks and subsequently not tested positive. Find a COVID-19 assessment center near you.
  • Visitors must bring and wear a face covering at all times.
  • Non-adherence to rules will be basis for discontinuation of visits.
  • Learn more about the Ontario Government's instructions on resuming visits in Long-Term Care Homes.

 Register for an in-person visit HERE.

Window visits:

Fairmount staff facilitate resident window visits. Register for a window visit HERE.

Telephone and videoconference calls: 

Fairmount staff arrange and facilitiate telephone calls and videoconference calls. How to connect to a scheduled video conference via WebEx or telephone call:

Please ensure that you are signing up for a time slot designated for the floor your loved one resides on.

  • In order to participate in a video conference call. You must have an email address, access to a device (computer with web camera, smartphone or tablet) and internet access at the time of the video conference.
  • You must have access to email at the time of the video conference to connect using a link that will be emailed to you no sooner than 24 hours prior to your time slot.  This link will be used to connect the call.  If using a computer, select “join from your browser”.  If using a tablet or smartphone you must download the WebEx app to use the link.
  • After connecting to WebEx you must enter your full name and email address, then select “next”. 
  • Ensure your web camera is on and select “join meeting”.  You are now connected and can ignore and close the “Call in” box that may appear in the middle of your screen.
  • In order to participate in a telephone call you must have access to a telephone during your scheduled time slot.
  • All time slots are limited to 15 minutes in length.
  • We ask that you please be mindful and consider that there are limited time slots and we would like to give all families the opportunity to participate.  Please limit the number of your sign up slots to once a week at this time. 

 Register for a telephone or videoconference call HERE. 


As always, residents can be contacted via email using our email a resident form HERE.

Delivering items for residents:

Items for residents may be delivered to the front door of Fairmount Home from 9-3pm, Monday-Friday.

Please do not bring home-baked goods.